Frequently asked questions

Patili Portre is a portrait service that uses AI to bring you, your family and your pets together in one frame from separately taken photos. You pick a scene, from Cappadocia balloons to a lazy Sunday on the sofa, upload your photos, and your portrait is ready in a few minutes.

It works in three steps: first you pick up to 12 styles, then you upload a separate photo of each person and pet in the portrait, and finally watermarked previews of your first 3 styles are prepared for free. When you buy the portraits you love, their watermark-free, high-resolution versions are prepared for download.

Your first portrait is ₺249, and every extra portrait, in the same order or later, is ₺219. For more portraits there are packs: 2 portraits for ₺399, 5 portraits for ₺949, 10 portraits for ₺1,799. Prices are in Turkish lira and include VAT.

Yes, previews of your first 3 styles are completely free and no card is needed. Previews are watermarked; you only buy the portraits you love.

The best results come from sharp, well-lit photos where the face is clearly visible and only one person or pet is in the shot. You can upload up to 3 photos of each person and pet; unfiltered, non-blurry shots from different angles improve the likeness.

No, you do not need to be in the same photo; a separate photo is uploaded for each person and pet. The AI brings everyone together in the scene you choose, so you can include a relative who lives far away or a friend who is no longer with you.

Cats and dogs most of all, but rabbits, birds, hamsters and other pets can be portrayed too. Some scenes are designed for a certain number of people and pets; each style shows who it fits.

Previews are usually ready within a few minutes and we email you when they are. The high-resolution versions of the portraits you buy are usually prepared within a few minutes as well.

Every portrait you buy comes with 2 free re-generations. You can pick your favorite of the new versions and download it.

Yes, the portraits you buy are watermark-free and high resolution, so you can print them anywhere for personal use. We can also print your portrait on a mug, pillow, tote bag, puzzle or kitchen apron and ship it to an address in Türkiye.

You can print your portrait on these products: Porcelain mug ₺899, Satin pillow ₺1,199, Tote bag ₺1,199, Puzzle ₺999, Kitchen apron ₺1,249, Mug + pillow set ₺1,998. Shipping is free on every product, prices include the digital portrait, and we ship within Türkiye only.

Physical products are usually prepared and shipped within 3–7 business days, with free shipping within Türkiye only; we cannot ship physical products abroad. When your order ships, we email you the tracking number, and you can also follow the status on your portrait page.

Payments are made by credit or debit card through our secure payment partner Lemon Squeezy. Your card must be enabled for online and international purchases; we never store your card details.

Your photos are only used to create your portrait (they are sent to our image generation infrastructure for this), are never shared for any other purpose and are never published. Uploaded photos are deleted automatically after 30 days if nothing is bought, or 90 days after the last payment if you buy; you can also ask us to delete them sooner.

Yes, with the gift option you can send a portrait to someone you love by email, on the day and time you choose. You prepare the portrait: upload photos of the recipient and their pet and write your note; they open a page wrapped in a ribbon and we let you know when they do.

Personalized digital portraits and printed products are not covered by the right of withdrawal under consumer law; you confirm this clearly before payment. If a product arrives faulty or damaged, we send you a new one free of charge.

It depends on the style: some scenes are just for your pet, some for a person and their pet, and family scenes are designed for bigger groups; scenes like the team photo fit up to eight people. Each style card shows who it fits.

You can email us at merhaba@patiliportre.com. For questions about an order, writing from the email you ordered with helps us answer faster.